Booking terms
This website does not accept bookings or payments.
Business details
Douro Vintage Tours is a trading name of JB Douro Zoage Lda. NIF/NIPC: 514379995. RNAAT: 778/2017.
Registered address: Rua Quinta do Santo 24 - Ferreiros, 5000-062 Vila Real, Portugal.
Privacy and complaints contact: info@dourovintagetours.pt.
Illustrative experiences
The experiences shown are starting points for a conversation. Final availability, inclusions, private/shared elements and programme details must be confirmed in a written proposal.
Enquiries are not bookings
A successful enquiry submission confirms receipt only. It will not confirm availability, a reservation or a contract.
Direct bookings: confirmation and deposit
The following conditions apply to clients booking directly with DVT. Your booking is confirmed after DVT receives the deposit or proof of payment. The deposit is 15% of the total price, is non-refundable under the customer cancellation conditions below, and is deducted from the final amount payable. Sending an enquiry alone does not confirm a booking.
Balance payment
The remaining balance is due no later than 15 days before the service. Bookings made fewer than 15 days before the service require full payment at the time of confirmation.
Cancellation by the direct client
Cancellations must be communicated in writing to info@dourovintagetours.pt. The date and time the cancellation is received determine the applicable cancellation period.
- More than 15 days before the service: only the 15% deposit is retained.
- From 15 to 6 days before the service, inclusive: the cancellation charge is 50% of the total price.
- 5 days or fewer before the service, or a no-show: the cancellation charge is 100% of the total price.
These percentages refer to the total booking price. The deposit already paid counts towards the applicable cancellation charge; it is not added on top of it.
Weather
When weather affects a programme, the components that can take place safely will proceed. A component that cannot take place will be rescheduled or refunded proportionately.
Refunds
Any refund due will be processed within 14 days after the amount to be refunded has been confirmed.
Changes
Requested changes are subject to availability and may result in a price difference.
Children, infants and vehicle capacity
Children and infants count towards the vehicle’s legal passenger capacity. Child seats must be requested in advance and are subject to availability. Any applicable cost will be stated in the proposal. Minors must be accompanied by a responsible adult.
A child’s price is not automatically different from an adult’s price. The price stated in your proposal applies, according to the services and providers involved.
Prices and VAT
Prices for clients booking directly include VAT unless expressly stated otherwise in the proposal.
Payment methods
Payment methods are bank transfer, SumUp and PayPal. For a bank transfer, any charges imposed by the client’s own bank are borne by the client.
The applicable total will be presented before you confirm your booking.
Travel trade and agency bookings
B2B conditions are agreed separately with each partner. The direct-client schedule above does not replace those agreements. If an agency or travel advisor is arranging your booking, refer to the conditions agreed for that booking.
Remaining review items
The payment-charge wording, supplier responsibilities, insurance information, complaints procedure and identification of the competent dispute-resolution entity for the services offered remain subject to review before launch. Nothing in these conditions excludes mandatory consumer rights.
Applicable law and consumer disputes
Portuguese law applies, without prejudice to any mandatory consumer rights and protections that apply to your booking.
In the event of a consumer dispute, you may refer it to a competent alternative dispute resolution entity (RAL). Competence depends on the applicable rules, including the place of contracting or service and, where relevant, the consumer’s residence. Consult the official list and information from the Portuguese Directorate-General for Consumers.
CNIACC may be relevant where its residual territorial competence applies, subject to its current jurisdiction rules. It is not designated here as the exclusive or automatically competent entity for every booking. Access to the courts and mandatory consumer rights are preserved.
Complaints
For complaints, contact info@dourovintagetours.pt. You may also submit a complaint through the Livro de Reclamações Eletrónico for JB Douro Zoage, Lda. (NIPC 514379995).